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Tenant Guide


Once you have found a property that you’d like to rent, you can make an offer, we suggest this is completed in writing (email), giving a brief description about yourself, and stating the term of tenancy you require and any conditions.  The offer will then be forward to the landlord for consideration. If your offer is acceptable we will ask you to pop along to the office with photograph ID and proof of address which we will take a copy of.

Once an offer has been accepted the applicant is asked to pay a non-refundable holding deposit, usually equivalent to one week’s rent.  If the tenant withdraws or the references are unsatisfactory the deposit will be forfeited. If, however, the Landlord withdraws, the holding deposit will be returned to you in full.  The holding deposit will offset against the monies due prior to the commencement of the tenancy agreement; first month’s rent and deposit (usually five weeks).

References will be obtained by an independent, third party, credit-referencing agency.
Once the holding deposit has been received each perspective tenant will receive an email from the referencing company with a link to the application form. This can all be completed online.

Subject to satisfactory references the Tenancy Agreement will be drawn up and issued to both Landlord and Tenant for signing.  Prospect will hold counterparts of the agreement for the duration of the tenancy.  

A security deposit of five weeks will be due prior to the commencement of the tenancy, this will be registered with the Deposit Protection Scheme, for further details please refer to


The moving-in monies must be received in full, cleared funds prior to the commencement of the tenancy, funds should be paid by direct bank transfer.  Please note, keys will not be released until full, cleared funds have been received.


Gas, electric, water rates, council tax and telephone accounts must be transferred into the Tenant’s name at the commencement of the Tenancy. It is the tenant’s responsibility to ensure that this is completed.

All Tenants are asked to set up a standing order, directly with their bank, to ensure rent in received in time.  


Whilst it’s the landlord’s responsibility to insure the property and any fixture fittings/furniture that form part of the inventory the Tenants are responsible for their own personal belongings.  We strongly recommend you take out home contents insurance